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Frequently Asked Questions (FAQs)

Products


Our florist delivers flowers gladly and gracefully. It will reach your destination brilliantly presented in wrap over with beautiful ribbon.

Few of our flowers arrangements already with a vase included in the price. For those that dont, we present a range of suitable vases in the add-on panel of the product details page to add to your.

These 3 sizes standard, medium and large are display for customer budget. The medium one is shown in picture displayed.

Most of our florist has the collection of adding extra to your order. We have a wide range of fine chocolates, teddy bears and balloons that accolade our bouquets. A glass vase can be added with your purchase too and the recipient can put their flowers in a vase once they received.

Ordering


At present we dont offer a phone service. If you need assist in ordering please use our contact us link placed at the button of every page. Our customer service team will normally get back to you soon.

If you have a discount voucher to redeem, select the product you?d like to order, here on product details page you will enter your voucher code of the order process, in the space provided.

In case you don?t have recipient complete address, you will have to provide at correct phone #. Our florist will call the recipient first and will get the address from receipent and then your order will be deliver.

Delivery charges are different for each country will show in product detail page. In some countries we offer free delivery as well.

Yes, in most of the circumstances we can deliver your order anonymously, except rare cases like delivery in military region or in embassies etc where we need proper sender identification. Once we accept you order we rest assure not to disclose your true identity to anyone at all. All the information provided by the sender will reserved anonymous.

If you want to amend in your order, simply contact us and write an email what you like to change in your order with your tracking # . We can only amend you order if received your email 48 hours before dispatch. After that we cant guarantee the amendment.

Yes, you can modify your gift message as long as you inform us at least 48 hours before send out. After that time, we cannot promise to make the modification.

You will receive an order delivery confirmation once the order is delivered .

For normal days, 3 days before of delivery date is well enough. For holidays several days or even a week before is the in safe hands.

It is as simple and quick. Firstly you have to select the country to order. Once you there, you have chosen a product, just click the Buy now button next to the bouquet to be taken to our product details page.
At product details, you have to select your desire delivery date and you may choose the size of bouquet and click Add to Cart button to proceed to simple checkout process.
At next you will see the product you order, here you have click proceed to checkout button
During checkout, you will be asked to give the recipient name and address and your own invoicing address as well.
Throughout the entire swift procedure, you can rest confident that all your details are saved and transmit super securely and by no means ever shared with anyone else

Payment


We accept all credit card including PayPal, American Express, Master Card and Visa Card

The base currency is USD, and charges will be applied in USD. However, you can change the base currency to another currency at the time of payment. The displayed currency, based on your location, is provided to help you estimate the approximate price.

The last stage of the order process is order payment confirmation. If your order has been completed you will redirect to our thank you page also you will receive two emails one from our payment system and other from flowersnext.com .

We apologies, that we are not accepting payment on delivery. All orders must be paid before to ship.

There are number of reasons which many cause your payment declined. The most general reasons are bank has refuses the card, the security code not valid, or the card may exceeded the limit. Might be, a credit/debit card may not work on some e-commerce websites. We are sorry but this is out of our control.

If your payment has unsuccessful, it is extremely important that you try to write to us as soon as possible, without payment we will unable to send your order for delivery. Kindly note that you are advised not to give credit card numbers via email.

My Account


Registering to the My Account service is free of charge and allows you to remember your personal information when using our services next time, making it more rapidly to place your orders in future.

To alter any of your account details, sign in and click the ?My profile? button to enter the changing you would like to make, clicking the update button at the bottom of the page will save your amendments.